We won’t be processing any routine medication requests between 23rd Dec until 31st Dec 2019.
Please do not forget to order your repeat prescription in time for Christmas.
Please note that we need THREE full working days (72 hours) for any prescription request (up to 7 days if requests involve posting), this includes hospital outpatient prescriptions and private prescriptions. Please ensure you do not run out of your medications and take responsibility to request your medications well in advance. Our reception staff are following new written guidelines which they cannot bypass and are in place to ensure all requests are processed safely. Please help us to help you.
If you are on regular medication you will be given a computerized print-out of your prescriptions so that you can obtain a repeat prescription without having to make an appointment ( except when you are due your medication review ) . Simply hand this in to reception at least 72 hours (making allowances for bank holidays and weekends) before you require your medication or send it to us with a stamped, addressed envelope several days before your supply runs out.
You can request your medication via fax, in person, email and via online access ( please contact reception on how to register for online services )
PLEASE NOTE: We do not accept medication requests over the phone
If you cannot collect your prescription yourself, you can ask someone to collect on your behalf ( a family member or friend )
Please fill out the consent form below for them to present at collection
OUR GOVERNING BODY, THE CCG (CLINICAL COMMISSIONING GROUP) HAS IMPLEMENTED A CHANGE TO HOW PRESCRIPTIONS ARE ORDERED BY PATIENTS. THIS IS TO REDUCE MEDICATION WASTE AND ENSURE YOU ARE RECEIVING THE MEDICATION YOU NEED.
WE ARE ASKING PATIENTS TO REQUEST YOUR OWN MEDICATION, BY USING YOUR ONLINE ACCOUNT, VIA OUR DEDICATED EMAIL, OR OUR WEBSITE, RATHER THAN ORDERING YOUR MEDICATION VIA YOUR PHARMACY; UNLESS THERE ARE SPECIAL CIRCUMSTANCES THAT PREVENT YOU USING THE ABOVE METHODS.
THIS WILL NOT CHANGE HOW YOU RECEIVE YOUR MEDICATION OR WHICH PHARMACY YOU CHOSE TO RECEIVE YOUR MEDICATION.
For more information on how to order you repeat prescription using your SystmOnline account, please click on this link -