The surgery has 6 core values which guide us:
Wisdom: “Valuing knowledge to make wise decisions”
Excellence: “Being good at what we do”
Compassion: “Kindness and empathy”
Autonomy: “Owning and solving the problems you face”
Responsibility: “Behaving professionally”
Education: “Lifelong learning for all”
And for each value, we have a behaviour guide for staff to help them live up to each value. For example:
The surgery is part of a Primary Care Network which includes 5 local surgeries. As part of an NHS North West London patient engagement exercise, all GP surgeries used a standardised questionnaire to get patient feedback. Our Primary Care Network’s report is shown below.