The practice remains open Monday to Friday. You can contact us three different ways:

Call us. Please bear in mind that waiting times in the call queue are longer between 8am and 10am, particularly on Monday mornings.

Use our eConsult tool. Available from the surgery website, you can use this to request a phone consultation with a GP, or request a repeat prescription, or other admin request. The tool has self-help guides in it and helps the practice by collecting a history in advance of you speaking to the GP

Walk in. If you have a general question, you can pop in. Please note that we are not able to book an appointment on the spot if you walk in because we need to maintain social distancing in the waiting room. If you need an appointment, please call us, or use eConsult.

With the recent progress in the vaccine programme and large reduction in Covid hospital admissions, from 1 May we have started a process of moving back towards predominantly face-to-face appointments. Initially though, this transition will be gradual whilst social distancing regulations in GP practices remain in force.

Across our Primary Care Network, we surveyed all adult patients in April and received 900 responses. This clearly showed that all three methods of access described above are popular and we intend to ensure that all three remain open so that patients can use their personal preference.

Please remember that the surgery remains very busy. In addition to high levels of daily demand:

• We must “catch up” with all the patients with a long-term condition who need monitoring
• Other parts of the NHS are under great strain which means there is more admin for us chasing up referrals and other clinical matters for our patients

Until the regulations around NHS infection control for GP surgeries are updated, we will still mainly carry out new problem consultations by phone first. The doctors already call patients in for a face to face when they need to be seen, and this will continue. For some patients phone and video consultations are difficult and we will try and skip the phone consultation in these cases where we can. Face to face consultations are preferred by a lot of patients, but not all. They are also more effective from the doctor’s point of view, but some conditions can be dealt with just as well on the phone, saving a trip to the surgery.

Ultimately, we will be led by our patients, in the context of infection control and social distancing requirements. That way we can maximise effectiveness, convenience, and safety.

Monday - Friday 08:00 – 17:00 

Main outpatient department 
A block
D desk
Ground floor 
Hammersmith Hospital
Du Cane Road
London 
W12 0HS

Mondays and Wednesdays 09:00 – 11:00

Main outpatient department
St Mary's Hospital
Praed Street 
London 
W2 1NY

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Please be aware that if you are more than 10 minutes late for your appointment you will not be seen and will have to book a further appointment.

Below, you’ll find a number of interactive forms which help us to collect information about your long-term condition so that we can monitor you as effectively as possible. You may receive a call or text message from us asking you to fill one of these forms in. Once we’ve received it, we’ll call you to arrange a review appointment. Thanks for your help.