Here's the best way to access our services:

1. If you have an administrative request, use our eConsult service, available 24/7. Click here. This can be used for sick note requests, chasing up referrals and blood tests, and other any other letter requests. We'll get back to you the following day
2. If you have a new problem or new symptoms use eConsult first as it's available 24/7. You may not need to speak to a GP and it will save you time. Click here. You can also request an appointment with one of our nursing team, for example, for a routine blood test or smear, or you can request a medication review with our pharmacy team.
3. If you have an urgent problem and really need to speak to a GP today, call the practice and we'll arrange a call back. Please note that the time of call back may vary

Monday - Friday 08:00 – 17:00 

Main outpatient department 
A block
D desk
Ground floor 
Hammersmith Hospital
Du Cane Road
London 
W12 0HS

Mondays and Wednesdays 09:00 – 11:00

Main outpatient department
St Mary's Hospital
Praed Street 
London 
W2 1NY

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Please be aware that if you are more than 10 minutes late for your appointment you will not be seen and will have to book a further appointment.

Below, you’ll find a number of interactive forms which help us to collect information about your long-term condition so that we can monitor you as effectively as possible. You may receive a call or text message from us asking you to fill one of these forms in. Once we’ve received it, we’ll call you to arrange a review appointment. Thanks for your help.