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Dear Patients

New appointment system is now live!

 Routine appointments can be booked up to 1 month in advance online or via phone. Urgent queries can only be made by phone.

 

Following on from patient feedback we will be changing the way we offer our appointments.

 

To ensure you are given an appointment with the most appropriate person. We ask you to co-operate with our Care Navigation trained reception staff who will ask you questions in order to allocate the most appropriate appointment to you.

 

Alternatively, please see our new ‘Self Help’ section in the further information section of our website for common ailments that can be self-managed without the need for an appointment.

 

If you have an urgent issue please speak to a member of staff and answer all questions asked so that we can help you. Staff will be following a protocol to ensure urgent issues are dealt with accordingly.

 

Please Note:

Our telephone lines are mostly busy during these times 8am – 11am & 3pm – 6pm and you may experience long waiting times!

 

Kind Regards

Hope Newcombe

Operations Manager - The Bush Doctors

Prescription Requests

Please note that we need THREE full working days (72 hours) for any prescription request (up to 7 days if requests involve posting), this includes hospital outpatient prescriptions and private prescriptions. Please ensure you do not run out of your medications and take responsibility to request your medications well in advance. Our reception staff are following new written guidelines which they cannot bypass and are in place to ensure all requests are processed safely. Please help us to help you.

BE PART OF IMPROVING YOUR SURGERY, JOIN OUR PATIENT GROUP!

Do you feel that your complaints are not being heard? Have you got ideas on how to improve our service?`

Help us identify areas that need improvement. Help us enhance the services we already offer.

Please let the reception team know if you would like to be part of our patient group and we will be in touch.

CONSENT CHANGES

Please see the NEWS section for more details regarding the IT system changes in response to new data privacy laws changing the way patient records are shared between different GP practices   

YOU CAN NOW REGISTER FOR ONLINE ACCESS SERVICE

In order to register for online services, we need to verify your identity (photographic ID is required) can you please attend the surgery between 9am – 8pm (except between 12.30pm – 1.30pm) and advise the reception staff you are attending to register yourself for online services. You will be provided with your log on details immediately. If you are already registered for online access services, please click on the link below.

https://SystmOnline.tpp-uk.com/Login?Practiceld=E85055

NB: These services are only available to those patients who have registered for the service.

Dear Patients, please book a double appointment ( 20 min ) with your GP if you :

  • Would like to discuss multiple problems
  • English is not your ( relative's/friend's )  first language ( interpreter required ) 

                                                                                                           

                                                                                                    Friends and Family Test - take our survey

The Bush Doctors

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The Bush Doctors mission statement " Our mission is to provide safe and high quality health care accessible to all, appropriate to the needs of our population, promoting good health within a supportive and caring environment." 

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.




(Site updated 04/11/2019)

Contact Details

The Bush Doctors

Contact Telephone

020 8749 1882
111
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